Refund Policy
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Happy Returns

We want you to be happy with your purchase. If you are not satisfied with your order for any reason, you may return it for free within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns. You may request an RMA by following the steps outlined below. ( Basically Email or call us )

International Returns

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days. Deelytes Collections does not offer free returns for international orders. The purchaser is responsible for shipping the item back to Deelytes Collections on international orders.

International customers will be responsible for all duty and taxes imposed by their country if any. 

*During special holidays such as Valentines Day, Christmas - we offer an extended 30 day return from date of the holiday, and not from the date of order if you put a note in the order that it is a Holiday order. 

Tuscany Leather Products returned with damaged or without warranty seal, used or incomplete will not be refunded.

Non-Refundable Items

  • Engraved items 
  • Gift Wrapping Service
  • Expedited Express Shipping Costs
  • Used, laundered or damaged by the customer
  • Special customized orders are final sale and are not eligible for return or exchange.
  • Tuscany Leather products returned with damaged or without warranty seal, used or incomplete will not be refunded. 
  • Returns without a Deelytes Collections Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.

** If you ordered an incorrect item we will issue you a store credit upon receipt of receiving the unused item less shipping cost.

LOST/DAMAGED SHIPMENTS
USPS or Fedex failures are not the fault of Deelytes Collections and do not reflect how we treat our customers. USPS and Fedex have an outstanding delivery record.  What happens after the shipment leaves our fulfillment center(s) is out of our control. We track all our orders to ensure that they arrive quickly and safely.  We make every effort to locate any lost or missing package via the tracking.

If your item is damaged from our error it will be replaced, not refunded.
We are not responsible for stolen packages once they are delivered.

Order Did Not Arrive
UPS and USPS have an outstanding delivery record, but if you do not receive your order on time, please contact us immediately. We track all our orders to ensure that they arrive quickly and safely. Any missing merchandise claims must be made within 10 days of the invoice date.

VERIFY YOUR ADDRESS
Be sure to verify your address as we will ship to the shipping address listed in the order confirmation/receipt. This includes Paypal addresses. If you have put the incorrect address notify us immediately and prior to shipping so we may update the shipping information.

Your complete satisfaction with our product is guaranteed, we are happy to replace a defective item or refund your purchase prices from when it was shipped, with a Return Merchandise Authorization. This helps us process your return and identify any problems so that we can correct them on future orders. To receive a return authorization so we can send you a prepaid return shipping label on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped and received within 30 days.

If a package or item delivered to you arrives damaged, please contact us immediately online or call us immediately at 631-707-5329.  Please retain all packing materials unless instructed otherwise by Deelytes Collections. Claims for damaged or missing items must be reported immediately or within 7 days of receipt of your order. Deelytes Jewelry Collection will not be responsible for lost or damaged returned shipments.

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International Orders
International orders that are outside the United States will be handled on a case by case basis. If you have an issue with your order, please contact us, and we will do our best to make it right.

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How To Prepare A Return Or Exchange

To return a diamond or jewelry item, follow the below process:

  1. For all returns you can either call (631) 707-5329, use our contact page or Email us at Customerservice@deelytes.com for a Return Authorization Code and a prepaid shipping label. We only issue one return shipping label for returns, you must use it within the post office guide lines. If the label is not used within the generous window allowed then you must purchase your own return label from the post office. For all returns, write the code on the bottom of your email invoice. Also place the code on the outside of the shipping package you are returning.
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  2. Package your return securely. We recommend you use the original shipping package, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US $250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Jewelry anywhere on the outside of the packaging.
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  3. Affix your prepaid shipping label to the package, making sure no other tracking labels are showing. The return address will be:
    Deelytes Jewelry Collection
    69 Old Selden Stage Road
    Selden, N.Y. 11784                                     
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  4. Ship it

    When your package is ready, do one of the following:

    Give it to your U.S. Postal Service mail deliverer, drop it off at your nearest post office, or schedule a free at-home pick-up.
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    What happens next?
    We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

    NOTE: We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.

    We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.

    Please do not send items back in a standard #10 envelope or a plain letter envelope. Items are easily stolen from this type of packaging.

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    Several types of goods are exempt from being returned. Perishable goods such as food, essential oils, liquids, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Bodywash
    Soap
    Shampoo
    Conditioner
    Lotion
    Bath Salts
    Gift cards
    Items Purchased with Donated Gift Certificates
    Downloadable software products
    Some health and personal care items
    Essential Oils
    Any Product that has been used.
    Earrings
    Belly Button Rings
    Tongue Rings
    Under Garments
    Socks
    Items Marked: Specialty Item

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use, Perfume, Cologne, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@deelytes.com

    Sale items (if applicable)
    Items purchased during a sale can be refunded for the sale price. If sale has ended at the time of return, regular price does not apply to refund.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customerservice@deelytes.com

    Warranties

    1. Product Excellence Guarantee:

    Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

    • All Deelytes Collections Jewelry  and Household Goods are covered by a 1-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. 
    • Our Tuscany Leather products are covered by a 24 month manufacturer's warranty.
    • Our Jewelry warranty is valid only for Deelytes Collection Jewelry. Improper repair of warranty service performed by someone other than Deelytes Collections will void this warranty.
    • All products at Deelytes Collections is genuine, authentic and of consistent high quality and value.
    • Deelytes Collections disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.
    • Our warranty is valid only in the USA.

    3. Stone Replacement:

    • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

    4. Jewelry Not Covered Under Warranty:

    • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
      • General wear and tear such as scratches, dents, nicks or missing stones.
      • Although our jewelry is resistant to moisture, water damage is not covered.
      • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
      • Lost or stolen parts.
      • Damage due to personal misuse or negligence.
      • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

    5. Follow the instructions given below carefully to send your item to be repaired:

    • You must email Customerservice@deelytes.com and notify us that you will be shipping your merchandise. You must include your name and order number  with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.
    • Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
    • You must include a copy of the original invoice along with the item you wish to have repaired.
    • All packages must be sent to the following address:
      Deelytes Collections
      69 Old Selden stage Rd
      Selden,N.Y. 11784
    • Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
    • You are responsible for shipping charges on returns, exchanges and repairs.
    • Use only shipping carriers which provide a tracking receipt and insurance against the package.