We rely on an automated process to provide you with the fastest service possible.  For this reason, an order can only be cancelled if it is Pending Approval. Otherwise, our usual returns process is available for qualified items.  The primary reason for this is that the products we carry are shipped directly from a warehouse or manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it near impossible to stop the shipment after they have received the order.   

Timing is crucial when cancelling an order.  If you need to make a cancellation request please contact us immediately. 

No changes can be made to orders once they have been submitted and approved, but we would be happy to enter an additional order for you.

Please Note: Items whose 'Item Availability' are marked "Specialty Item' 'Custom' or 'Made to Order' 'Sale' cannot be changed, canceled, or returned at any time under any circumstance. Be 100% positive you want the item prior to confirming your order.

If you need to contact us please email us at: customerserive@deelytes.com or click HERE.